Refund policy

Rim Jhim – Return & Exchange Policy

• All Postex deliveries are open-parcel: you may open and inspect your shoes in front of the rider before accepting the order.
• If there's an issue — wrong item, size, damage, or mismatch with what was ordered — report it to the rider on the spot and refuse the parcel. It will be returned to us automatically through Postex.
• Once a parcel is accepted and the rider has left, the order is considered received in acceptable condition and cannot be returned or exchanged.
• All items are thrifted and sold as-is, based on the photos and condition notes shown on the product page — please review these carefully before ordering, since items are not eligible for exchange after acceptance.